Privacy Policy
Effective date: February 2026
Business Details
Business name: Tots & Tails Care
Owner/Data Controller: Naomi Ritchie (Sole Trader)
Website: www.tots-tails.com
Contact: naomi@tots-tails.com
Tots & Tails Care is registered with the Information Commissioner’s Office (ICO).
1. Introduction
Tots & Tails Care is committed to protecting your privacy and handling personal data lawfully, fairly, and transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This policy explains how personal information is collected, used, and protected.
2. Information We Collect
We may collect personal information including:
• names and contact details
• home addresses and access information
• emergency contact information
• details relating to childcare or dog care requirements
• medical, allergy, or care-related information where relevant
• behavioural or safety information relating to pets
• technical information relating to use of the website
Some information may relate to children where this is necessary to provide childcare services. This information is collected directly from parents or legal guardians.
3. How We Use Your Information
Your information may be used to:
• respond to enquiries and manage booking requests
• provide childcare and dog care services
• maintain accurate care and safety records
• meet safeguarding and legal obligations
• communicate with clients regarding services
• improve services and website functionality
4. Lawful Basis for Processing
Personal data is processed under one or more of the following lawful bases:
• consent
• contractual necessity
• legal obligation
• legitimate interests relating to the operation of the business and safety of those in care
Where sensitive information is provided (for example medical or care-related information), it is processed only where necessary to provide services safely.
5. Data Sharing
Personal information will only be shared where necessary.
This may include:
• medical professionals or emergency services where required
• safeguarding authorities where legally required
• trusted service providers (such as website platforms, form providers, or email systems)
All third parties are required to process data securely and in accordance with data protection law.
6. Data Storage
Personal data may be stored securely using trusted third-party systems used to operate the business, including website platforms, form systems, and secure digital storage.
Reasonable steps are taken to ensure data is stored securely and only accessible where necessary.
7. Data Retention
Personal data is retained only for as long as necessary to:
• provide services
• maintain appropriate care and safety records
• meet insurance, safeguarding, or legal obligations
Information will be securely deleted or anonymised when no longer required.
8. Your Rights
Under UK data protection law, you have the right to:
• request access to your personal data
• request correction of inaccurate information
• request deletion of personal data where appropriate
• object to or restrict certain processing
You also have the right to raise concerns with the Information Commissioner’s Office (ICO).
9. Data Security
Appropriate technical and organisational measures are in place to protect personal data from loss, misuse, or unauthorised access.
However, no online system can guarantee absolute security.
10. Cookies
The website may use cookies or similar technologies for functionality and analytics.
You can control cookie preferences through your browser settings.
11. Updates
This Privacy Policy may be updated from time to time.
The most recent version will always be available on the website.
12. Contact
If you have any questions about this Privacy Policy or how personal data is handled, please contact:
Naomi Ritchie
Tots & Tails Care
naomi@tots-tails.com