Privacy Policy

Effective date: February 2026

Business name: Tots & Tails Care
Owner: Naomi Ritchie (Sole Trader)
Website: www.tots-tails.com
Contact: naomi@tots-tails.com

1. Introduction

Tots & Tails Care is committed to protecting your privacy and handling personal data lawfully, fairly, and transparently in accordance with the UK GDPR and the Data Protection Act 2018.

2. Information We Collect

We may collect personal information including names, contact details, emergency contacts, care preferences, medical or care-related information (where relevant and provided by you), and technical or usage data relating to our website or app.

3. How We Use Your Information

Your information is used to:

respond to enquiries and manage bookings
provide childcare and dog care services
maintain accurate care records
meet safeguarding and legal obligations
improve services, website, and app functionality

4. Lawful Basis for Processing

We process personal data under one or more of the following lawful bases: consent, contractual necessity, legal obligation, and legitimate interests.

5. Data Sharing

Information is only shared where necessary, including with medical professionals, safeguarding authorities, or trusted service providers (such as website, form, or app platforms). All third parties are required to process data securely.

6. Data Retention

Personal data is retained only for as long as necessary to fulfil its purpose or meet legal requirements.

7. Your Rights

You have the right to request access to, correction of, or deletion of your personal data, and to raise concerns with the Information Commissioner’s Office (ICO).

8. Data Security

Appropriate technical and organisational measures are in place to protect personal data. Absolute security cannot be guaranteed.

9. Cookies and Tracking

Our website and app may use cookies for functionality and analytics. You can control cookie preferences through your browser settings.

10. Updates

This policy may be updated periodically. The latest version will always be available on our website.

11. Contact

For privacy-related enquiries, please contact: naomi@tots-tails.com