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Contact me
Whether you're looking for dog care, dog walks, or childcare, I’d love to hear from you! I offer flexible, personalised care to suit your family’s needs.
📞 Phone / Text
Feel free to call or message me directly to chat about availability or ask any questions.
Prefer to write? Send me an email and I’ll get back to you as soon as I can.
📍 Location
Based in Chelmsford, with services available across surrounding areas.
🕒 Availability
I work in an office Monday to Friday, 9am – 5:30pm, but care is still provided around these hours depending on your needs. If you need specific times or have questions about scheduling, just ask—I’m happy to help!
📅 Booking & Enquiry Form
Let me know what you’re looking for and I’ll get back to you as soon as possible.
Support — Tots & Tails
Need help with the app or one of my services? You’re in the right place!
Contact Me
If you have a question or need help with bookings, forms, or chat features in the Tots & Tails app, please get in touch using the details below.
Name: Naomi Ritchie
Business: Tots & Tails
Email: Naomi@tots-tails.com
Phone: 07428 657358
Website: www.tots-tails.com
I aim to respond to all messages within 1–2 working days. If your enquiry relates to a specific booking, please include your name, the booking date, and a short description of your issue to help me assist you faster.
Common Questions
Can’t log in? Make sure you’re using the same email address you registered with. If the problem continues, email me with a screenshot or details of the issue.
Need to change a booking? You can manage your bookings directly in the app or by contacting me by email or phone.
App not loading properly? Try closing and reopening the app, or reinstalling the latest version from your app store.
Privacy & Data
For information on how I collect, use, and protect your data, please visit my Privacy Policy.
Business Hours
Monday – Friday: 8:00am – 6:00pm
Saturday: By appointment only
Sunday & Bank Holidays: Closed
Feedback
I’m always looking to improve the Tots & Tails app and services. If you have suggestions, please share them — your feedback helps me make things even better for families and pets!
Tots & Tails is owned and operated by Naomi Ritchie, sole trader, United Kingdom.
For privacy information, see: Privacy Policy.