Support — Tots & Tails
Need help with the app or one of my services? You’re in the right place!
Contact Me
If you have a question or need help with bookings, forms, or chat features in the Tots & Tails app, please get in touch using the details below.
Name: Naomi Ritchie | Business: Tots & Tails | Email: Naomi@tots-tails.com | Phone: 07428 657358 | Website: www.tots-tails.com
I aim to respond to all messages within 1–2 working days. If your enquiry relates to a specific booking, please include your name, the booking date, and a short description of your issue to help me assist you faster.
Common Questions
Can’t log in? Make sure you’re using the same email address you registered with. If the problem continues, email me with a screenshot or details of the issue.
Need to change a booking? You can manage your bookings directly in the app or by contacting me by email or phone.
App not loading properly? Try closing and reopening the app, or reinstalling the latest version from your app store.
Privacy & Data
For information on how I collect, use, and protect your data, please visit my Privacy Policy.
Feedback
I’m always looking to improve the Tots & Tails app and services. If you have suggestions, please share them — your feedback helps me make things even better for families and pets!
Tots & Tails is owned and operated by Naomi Ritchie, sole trader, United Kingdom.
For privacy information, see: Privacy Policy.